Kustomer is a newer omnichannel customer management platform that uses intelligent automation to unify data from multiple sources in order to deliver personalized service and support through a single timeline view. The platform’s original and current focus is successful scaling eCommerce companies.
Date Founded = 2015
Total Funding = $74M
HQ = New York, New York
Total Employees = 100+
Timeline View Your support team see all the communications with your customer in one place with a single timeline view.
Omnichannel Presence Kustomer makes true omnichannel possible with integrations across categories of tools such as messaging, eCommerce platforms, surveys, analytics, and more.
Auto-Tasking Kustomer makes it easy to automate commonly-used workflows so can focus on connecting with customers rather than rote tasks.
Expensive Agents Kustomer’s pricing is on the higher end of the spectrum, and their pay-per-agent model can cause your bottom to take a hit.
Notification Overload The interface and notification queue can get cluttered for newer users, making navigation a bit difficult.
Getting Shopify Right One limitation today is Kustomer not having as deep of an integration as other eCommerce-focused customer service platforms.